Competency Model - Career Connections Center

The Career Connections Center Competency Model defines the skills, behaviors, and attitudes needed for the team to achieve the goals and objectives within the Strategic Core. As a career center, our coaches follow professional competencies already established through NACE, and these are important for those who perform direct services. The C3 Competency Model describes the ideal set of behaviors and traits we value for all job functions and roles to operate this state-of-the-art Center.

They help us answer questions such as:

What is being evaluated when we hire and promote staff?
How can we make our performance appraisals more constructive and helpful?
What skills do I need to improve to be more effective in my role and are there professional development opportunities to do so?
How can I prepare for my next step and who is on deck to succeed me?

Educate and Coach Others	Create Connections	Manage My Professional Self	Make Data-Informed Decisions
Consulting Maintaining and sharing a high level of expertise to help others achieve more	Advocacy Championing for resources, opinions, and positions for self and others	Emotional intelligence Being self-aware to manage one’s emotions and the emotions of others with empathy, grace and professionalism	Data intelligence Using, analyzing and sharing research (qualitative and quantitative) and data to make sound decisions
Equity literacy and global perspective Implementing programs and services that reach multiple audiences because they are accessible, unbiased, diverse and inclusive	Communication skills Developing and delivering inspiring information and storytelling across different channels and appropriate to target audiences	Giving and receiving feedback Constructively sharing and openly listening to opportunities for improvement	Holistic perspective Seeing the big picture and recognizing the interconnectivity of all things
Perspective taking and offering Drawing from personal backgrounds, expertise and experiences to advise and support others	Leadership Serving as a catalyst for action, leveraging strengths and skills, and inspiring others to achieve common goals	Personal branding Expressing and promoting one’s professional self to influence public perception around expertise, experience and unique value	Planning and forecasting Knowing how to predict trends and responding and/or adapting appropriately
Facilitation skills Fostering an environment that enables cooperation, participation, progress and success	Relationship cultivation and management Building loyal and lasting bonds by engaging and networking with others, fulfilling commitments and managing expectations	Politically savviness Leveraging relationships to positively influence others in ways that are mutually beneficial	Setting priorities Proactively and effectively determining important tasks and eliminating unnecessary ones to efficiently manage time, be productive and stay balanced
Public speaking and presentation skills Engaging audiences, commanding attention and presenting ideas across different channels and platforms	Sales and customer service Understanding the needs and motivations of others and respectfully and appropriately serving them	Self-leadership Accepting personal responsibility one’s own success by intentionally developing self-acceptance, self-motivation and self-growth, and self-discipline	Systems and process oriented Creating and following structures and procedures to ensure operations run smoothly