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Competency Model

The Career Connections Center Competency Model defines the skills, behaviors, and attitudes needed for the team to achieve the goals and objectives within the Strategic Core. As a career center, our coaches follow professional competencies already established through NACE, and these are important for those who perform direct services. The C3 Competency Model describes the ideal set of behaviors and traits we value for all job functions and roles to operate this state-of-the-art Center.

They help us answer questions such as:

  • What is being evaluated when we hire and promote staff?
  • How can we make our performance appraisals more constructive and helpful?
  • What skills do I need to improve to be more effective in my role and are there professional development opportunities to do so?
  • How can I prepare for my next step and who is on deck to succeed me?

Educate and Coach OthersCreate Connections Manage My Professional SelfMake Data-Informed Decisions
Maintaining and sharing a high level of expertise to help others achieve more
Championing for resources, opinions, and positions for self and others
Emotional intelligence
Being self-aware to manage one’s emotions and the emotions of others with empathy, grace and professionalism
Data intelligence
Using, analyzing and sharing research (qualitative and quantitative) and data to make sound decisions
Equity literacy and global perspective
Implementing programs and services that reach multiple audiences because they are accessible, unbiased, diverse and inclusive
Communication skills
Developing and delivering inspiring information and storytelling across different channels and appropriate to target audiences
Giving and receiving feedback
Constructively sharing and openly listening to opportunities for improvement
Holistic perspective
Seeing the big picture and recognizing the interconnectivity of all things
Perspective taking and offering
Drawing from personal backgrounds, expertise and experiences to advise and support others
Serving as a catalyst for action, leveraging strengths and skills, and inspiring others to achieve common goals
Personal branding
Expressing and promoting one’s professional self to influence public perception around expertise, experience and unique value
Planning and forecasting
Knowing how to predict trends and responding and/or adapting appropriately
Facilitation skills
Fostering an environment that enables cooperation, participation, progress and success
Relationship cultivation and management
Building loyal and lasting bonds by engaging and networking with others, fulfilling commitments and managing expectations
Politically savviness
Leveraging relationships to positively influence others in ways that are mutually beneficial
Setting priorities
Proactively and effectively determining important tasks and eliminating unnecessary ones to efficiently manage time, be productive and stay balanced
Public speaking and presentation skills
Engaging audiences, commanding attention and presenting ideas across different channels and platforms
Sales and customer service
Understanding the needs and motivations of others and respectfully and appropriately serving them
Accepting personal responsibility one’s own success by intentionally developing self-acceptance, self-motivation and self-growth, and self-discipline
Systems and process oriented
Creating and following structures and procedures to ensure operations run smoothly