The Career Connections Center Competency Model defines the skills, behaviors, and attitudes needed for the team to achieve the goals and objectives within the Strategic Core. As a career center, our coaches follow professional competencies already established through NACE, and these are important for those who perform direct services. The C3 Competency Model describes the ideal set of behaviors and traits we value for all job functions and roles to operate this state-of-the-art Center.
They help us answer questions such as:
- What is being evaluated when we hire and promote staff?
- How can we make our performance appraisals more constructive and helpful?
- What skills do I need to improve to be more effective in my role and are there professional development opportunities to do so?
- How can I prepare for my next step and who is on deck to succeed me?
| Educate and Coach Others | Create Connections | Manage My Professional Self | Make Data-Informed Decisions |
|---|---|---|---|
| Consulting Maintaining and sharing a high level of expertise to help others achieve more | Advocacy Championing for resources, opinions, and positions for self and others | Emotional intelligence Being self-aware to manage one’s emotions and the emotions of others with empathy, grace and professionalism | Data intelligence Using, analyzing and sharing research (qualitative and quantitative) and data to make sound decisions |
| Equity literacy and global perspective Implementing programs and services that reach multiple audiences because they are accessible, unbiased, diverse and inclusive | Communication skills Developing and delivering inspiring information and storytelling across different channels and appropriate to target audiences | Giving and receiving feedback Constructively sharing and openly listening to opportunities for improvement | Holistic perspective Seeing the big picture and recognizing the interconnectivity of all things |
| Perspective taking and offering Drawing from personal backgrounds, expertise and experiences to advise and support others | Leadership Serving as a catalyst for action, leveraging strengths and skills, and inspiring others to achieve common goals | Personal branding Expressing and promoting one’s professional self to influence public perception around expertise, experience and unique value | Planning and forecasting Knowing how to predict trends and responding and/or adapting appropriately |
| Facilitation skills Fostering an environment that enables cooperation, participation, progress and success | Relationship cultivation and management Building loyal and lasting bonds by engaging and networking with others, fulfilling commitments and managing expectations | Politically savviness Leveraging relationships to positively influence others in ways that are mutually beneficial | Setting priorities Proactively and effectively determining important tasks and eliminating unnecessary ones to efficiently manage time, be productive and stay balanced |
| Public speaking and presentation skills Engaging audiences, commanding attention and presenting ideas across different channels and platforms | Sales and customer service Understanding the needs and motivations of others and respectfully and appropriately serving them | Self-leadership Accepting personal responsibility one’s own success by intentionally developing self-acceptance, self-motivation and self-growth, and self-discipline | Systems and process oriented Creating and following structures and procedures to ensure operations run smoothly |